User Experience Design Thinking

Be the creators who actively shape the new reality or become irrelevant. Global and local enterprises have crumbled because of innovation and disruption – either they were too proud, too stubborn, and too blind to change. Ignoring disruption requires little energy and no courage – it...

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All classes are run virtually - live Instructor Led via GoToTraining and Promote - our Learning Transfer Platform until further notice.

Be the creators who actively shape the new reality or become irrelevant.

Global and local enterprises have crumbled because of innovation and disruption – either they were too proud, too stubborn, and too blind to change. Ignoring disruption requires little energy and no courage – it’s the bystanders way out, the easy way out that ends in irrelevance. Do you want to be bystanders or do you want to be creators who actively shape the new reality?

The world has changed and so have your clients, needs, wants and expectations. User Experience or Lean UX design is a mindset, a culture and a process that embraces Agile. UX design extends beyond the traditional analysis role of anticipating how users might interact. Instead, it is a comprehensive view of why a feature exists, the functionality required to implement it, and the benefits it delivers. UX ensures immediate feedback (each sprint) to understand if the system will meet the real business objectives. UX represents a user’s perceptions - ease of use, utility, and the effectiveness of the user interface. UX design focuses on a deep understanding of end users.

UX is about:

  • Addressing the psychological aspects of user interaction
  • Truly understanding the problem using qualitative tests
  • Understanding the mysteries of the human mind
  • nalysing behaviour based on quantitative data
  • Human centred design based on visuals, constant feedback and effective communication

Learn how to create:

  • The Situation Statement, Persona‘s, Storyboard and a Customer Journey Map
  • Ideas using techniques such as Brainstorming, Scamper, Process Flow Diagrams, Remember the Future, Product Box, Give em a Hot Tub
  • A User flow diagram and a Capability Table
  • A Prototype of the solution
  • Tests from a user perspective, a process and a technology perspective
  • A compelling Vision of your Solution
  • A Value Stream
  • A Lean Business Case to facilitate an Executive go / no go decision

COURSES

Business & Leadership

Leadership – the art of maximising the output of your people! Do you have problems with staff engagement, talent retention or turning strategy into reality? Successful managers and leaders have mastered the art of communicating clearly with the individuals and teams they are leading. Great leadership includes both the ability to create motivation and engagement while at the same time aligning with Strategy and driving for Results. Trust and collaboration is the foundation for high performing teams. A strong team, focusing on a goal, can move mountains. We make managers better and organisations easier to lead. We have trained more than 45,000 managers globally and are one of the very few Company’s outside the US that has achieved Kirkpatrick’s Gold level. We align globally proven good practice Leadership training with your key behaviours, capabilities that you want to drive through the programme using Promote, our own learning portal. We offer a wide range of business and leadership development programmes, which can be tailored to suit your specific needs.

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 User Experience Design Thinking
 
 

Public Training Course Schedule

PM.Ideas Pty Ltd

User Experience Design ThinkingMonday, 17 August 2020Wednesday, 19 August 2020
User Experience Design ThinkingMonday, 26 October 2020Wednesday, 28 October 2020
User Experience Design ThinkingMonday, 30 November 2020Wednesday, 2 December 2020

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ABOUT
PM.Ideas has evolved from a company founded in 2001 by a team of entrepreneurial and passionate project managers to the leading global project management, leadership and business skills training provider. We are a company that embraces a strong foundation of commitment, integrity, quality, flexibility and excellence in all that we do.

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South Africa (Johannesburg)
+27 (0)11 706 6684 (tel)
+27 (0)86 682 4380 (fax)
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