Customer Service: Profitable Customer Relations

Profitable Customer relations focus on the communication between people. We emphasise that service and sales are really about the same thing – to create the best possible solution both for the Customer and for your Company.

Course
Overview

Public Training
Course Schedule

Public Training
Course Signup

More
Courses

 

Course Overview

Description

Profitable Customer relations focus on the communication between people. We emphasise that service and sales are really about the same thing – to create the best possible solution both for the Customer and for your Company. You will increase your understanding how to strengthen and use your credibility in order to feel secure in both up and cross-sell situations. You will be given and trained on concrete tools how to handle your Customers in a professional way that feels natural for you. This course is highly interactive and we use role-plays to simulate realistic situations.

Learning Objectives

With improved insights in your role as an effective communicator you will take initiative in Customer interactions and drive the dialogue and business forward. You will improve your ability to up-sell, cross-sell and improve your skills to present solutions with concrete business value for the customer.

COURSES

Business & Leadership

Leadership – the art of maximising the output of your people! Do you have problems with staff engagement, talent retention or turning strategy into reality? Successful managers and leaders have mastered the art of communicating clearly with the individuals and teams they are leading. Great leadership includes both the ability to create motivation and engagement while at the same time aligning with Strategy and driving for Results. Trust and collaboration is the foundation for high performing teams. A strong team, focusing on a goal, can move mountains. We make managers better and organisations easier to lead. We have trained more than 45,000 managers globally and are one of the very few Company’s outside the US that has achieved Kirkpatrick’s Gold level. We align globally proven good practice Leadership training with your key behaviours, capabilities that you want to drive through the programme using Promote, our own learning portal. We offer a wide range of business and leadership development programmes, which can be tailored to suit your specific needs.

Course Downloads

 SCBS08 - Customer Service: Profitable Customer Relations
 
 

Public Training Course Schedule

Public Training Course Contact


Please complete the following form as comprehensively possible. Required FIELDS are indicated with an asterisk (*).

Please use international format, example: +27 (011) 706 6684.

 
 

Our Courses


 

CLASSIFIED = 9 | CHAPTER = 126

 
ABOUT
PM.Ideas has evolved from a company founded in 2001 by a team of entrepreneurial and passionate project managers to the leading global project management, leadership and business skills training provider. We are a company that embraces a strong foundation of commitment, integrity, quality, flexibility and excellence in all that we do.

More About

CONTACT
Enquiries
onlinecoach@pm-ideas.net

South Africa (Johannesburg)
+27 (0)11 706 6684 (tel)
+27 (0)86 682 4380 (fax)
LINKS
 Mindset Group
 Project Management Institute
 APMG
 Praxis Framework™

Please note the link will open in a new TAB and/or WINDOW, remember to return to our website for more information on PM-Ideas.

 

Mindset


PM.Ideas is a division of the Mindset Group.

REP with PMI


PM.IDEAS is a Registered Education Provider (REP) with the Project Management Institute, Inc. Provider: 2604. A Guide to the Project Management Body of Knowledge (PMBOK® Guide ) – Fifth Edition, Project Management Institute, Inc., 2013, CAPM® , PMI-RMP ®, PMI-SP ®, PMI-ACP®, PMP®, PgMP,®, PfMP®, PMI and R.E.P Logo are registered trademarks of the Project Management Institute, Inc.

www.pmi.org

Accredited Training Organisation


PRINCE2® is a Registered Trade Mark of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited.


 
powered by cito

Made in South Africa
Using jQuery, Bootstrap and Font Awesome.

  TOP


© Copyright PM.Ideas
Website Policies