Profitable Customer relations focus on the communication between people. We emphasise that service and sales are really about the same thing to create the best possible solution both for the Customer and for your Company.
Profitable Customer relations focus on the communication between people. We emphasise that service and sales are really about the same thing to create the best possible solution both for the Customer and for your Company. You will increase your understanding how to strengthen and use your credibility in order to feel secure in both up and cross-sell situations. You will be given and trained on concrete tools how to handle your Customers in a professional way that feels natural for you. This course is highly interactive and we use role-plays to simulate realistic situations.
With improved insights in your role as an effective communicator you will take initiative in Customer interactions and drive the dialogue and business forward. You will improve your ability to up-sell, cross-sell and improve your skills to present solutions with concrete business value for the customer.
Leadership the art of maximising the output of your people! Do you have problems with staff engagement, talent retention or turning strategy into reality? Successful managers and leaders have mastered the art of communicating clearly with the individuals and teams they are leading. Great leadership includes both the ability to create motivation and engagement while at the same time aligning with Strategy and driving for Results. Trust and collaboration is the foundation for high performing teams. A strong team, focusing on a goal, can move mountains. We make managers better and organisations easier to lead. We have trained more than 45,000 managers globally and are one of the very few Companys outside the US that has achieved Kirkpatricks Gold level. We align globally proven good practice Leadership training with your key behaviours, capabilities that you want to drive through the programme using Promote, our own learning portal. We offer a wide range of business and leadership development programmes, which can be tailored to suit your specific needs.
|SCBS08 - Customer Service: Profitable Customer Relations|
|Impactful Sales Techniques: Selling for Success|
|Customer Service: Profitable Customer Relations|
|Organisational & People Change Management|
|New as a Manager|
|Strategic Planning & Thinking|
|Management & Leadership Development Programmes|
|Emotional Intelligence (EQ)|
|Project Management Fundamentals|
|Project Management Intermediate|
|Agile Project Management|
|Advanced Project Management|
|Mastering Business Analysis|
|PMBOK® Guide - Sixth Edition Alignment|
|CAPM® Certification Preparation Programme (Evenings / Day Classes)|
|CAPM® Certification Preparation Programme (Fast Track)|
|PMP® Certification Preparation Programme (Evenings)|
|PMP® Certification Preparation Programme (Fast Track)|
|PMP® Certification Preparation Programme (Virtual)|
|PMI-ACP Certification Preparation Programme - Virtual|
|PS Professional® Rainmaker Foundation|
|Agile Project Management (AgilePM®) Foundation|
|Agile Project Management (AgilePM®) Practitioner|
CLASSIFIED = 9 | CHAPTER = 126
|PM.Ideas has evolved from a company founded in 2001 by a team of entrepreneurial and passionate project managers to the leading global project management, leadership and business skills training provider. We are a company that embraces a strong foundation of commitment, integrity, quality, flexibility and excellence in all that we do.|
South Africa (Johannesburg)
+27 (0)11 706 6684 (tel)
+27 (0)86 682 4380 (fax)
PM.Ideas is a division of the Mindset Group.
PM.IDEAS is a Registered Education Provider (REP) with the Project Management Institute, Inc. Provider: 2604. A Guide to the Project Management Body of Knowledge (PMBOK® Guide ) Fifth Edition, Project Management Institute, Inc., 2013, CAPM® , PMI-RMP ®, PMI-SP ®, PMI-ACP®, PMP®, PgMP,®, PfMP®, PMI and R.E.P Logo are registered trademarks of the Project Management Institute, Inc.
PRINCE2® is a Registered Trade Mark of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited.